After Market

AFTER MARKET SUPPORT (SPARES & SERVICES FOR THE PRODUCTS SOLD )

Commercial generator sets available in a range of sizes to meet any application. Able to start and assume load in less than 10 seconds, and rated load in a single step, Cummins generator sets are the epitome of rugged dependability and reliable mechanical and electrical performance. Our generators are well suited to utility peaking plants, Distributed Generation (DG) facilities, peak shaving (or peak lopping), and power management at large commercial or industrial sites. Cummins Power Generation has fully redesigned its high-range generator sets to deliver the reliability, efficiency and versatility that your customers want. Fuel type. Power rating. Application. You need a generator set to fit very specific criteria. And that’s why Cummins Power gives you the convenience of finding generator sets based on real-world applications and specs. This is the golden age of services, and to survive and prosper, we’re told, every company must transform itself into a services business. Executives swear by that services-centric view of the world, but privately, they admit to one niggling concern: Most companies either don’t know how or don’t care to provide after-sales services effectively. Top managements the world over treat aftermarket services as a mere afterthought. But ignoring the promise of after-sales services is imprudent, to say the least. Since the early 1990s, companies in North America, Western Europe, and Japan have stopped pushing products and started delivering the value that customers get out of using those products. They changed tack because demand slowed, competition intensified, and profit margins imploded. As businesses began offering solutions instead of products, it became evident that selling spare parts and after-sales services—conducting repairs; installing upgrades; reconditioning equipment; carrying out inspections and day-to-day maintenance; offering technical support, consulting, and training; and arranging finances—could be a bountiful source of revenues and profits as well.